Eligible travel issues listed under Airbnb’s policy It will depend on your cancellation policy – Airbnb has a comprehensive Airbnb Cancellation Policy for Guests that outlines your obligations as a host in relation to refunds. There are a number of reasons why a guest might request a refund: family and health issues that can cause a guest to cancel a trip, weather events that impact a person’s travel plans, or even work trips can fall through at the last minute. Please refer to the official documentation to see if your booking or listing is affected. Update: Due to the spread of the novel coronavirus (COVID-19), Airbnb has temporarily adjusted its cancellation policy for special cases. How do refunds work on Airbnb? Here’s a guide with some helpful information to allow you to secure the best outcome for your Airbnb business and reputation. As an Airbnb host, if you do your job well you won’t have to worry about giving your guests Airbnb refunds – but sometimes life doesn’t go as planned and you’ll be asked to refund your guests.
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